Help & FAQs

1. Why didn’t I receive an order confirmation email?
If you did not receive your order confirmation email, please check your spam or junk folder. If you still cannot find it, email our customer service team with your transaction ID at vevormro@hotmail.com

2. Can I cancel my order?
If your order has not yet shipped, you can cancel it via "My Orders" or contact our customer service team for assistance.
Please note: Orders that have already shipped cannot be canceled.

3. How can I check my order status?
Your current order status can be viewed on the "My Orders" and Tracking page.

4. How do I write a review?
Once you receive your package, click the "Write a Review" button on the "My Reviews" page to submit your review.

5. Can I change the delivery address after payment?
Please contact us before your item ships if you need to update your delivery address.

6. How do I get my invoice/bill?
Contact our customer service team with your order number and billing address, and we will provide your invoice. vevormro@hotmail.com